Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 26/01/2025

At TheBlueLightDefenders.com, operated by TienSang LTD, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase of our blue light glasses for gamers, we offer a straightforward refunds and returns policy to address your concerns.

1. Returns Eligibility

To be eligible for a return, please ensure the following conditions are met:

  • The product must be in its original condition, unused, and in the original packaging.
  • The return request must be initiated within 30 days of the delivery date.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

Note: Products that are damaged due to misuse or improper handling are not eligible for returns or refunds.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.
  • Products marked as “final sale” or “non-refundable” at the time of purchase.
  • Damaged or used items that do not meet our return criteria.

3. How to Initiate a ReturnIf you wish to return a product, please follow these steps:

  1. Contact Customer Support: Send an email to [email protected] with the subject line “Return Request – [Order Number].”
    • Include your name, order number, and the reason for the return.
  2. Approval Confirmation: Once your request is approved, you will receive a return authorization email with further instructions.
  3. Package the Product: Securely pack the product in its original packaging to avoid damage during transit.
  4. Ship the Product: Send the product to the following address:
    • TienSang LTD
      Dong Hung Thuan, 12 District, Ho Chi Minh City, Vietnam
    • Please include a copy of the return authorization email in the package.

4. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
  • We recommend using a trackable shipping method to ensure the safe arrival of the returned item.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 7-10 business days.
  • The refund will be credited to your original payment method.

Note: Shipping fees paid at the time of purchase are non-refundable.

6. Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a return for the original item and place a new order on our website.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]. Provide the following information:

  • Photos or videos showing the damage or defect.
  • Your order number.

We will arrange for a replacement or a full refund, including any applicable shipping fees, at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check with your bank or payment provider, as processing times may vary.
  2. If you still have not received your refund, contact us at [email protected] for assistance.

9. Contact Us

For questions or assistance with returns and refunds, please contact us:

TienSang LTD
Address: Dong Hung Thuan, 12 District, Ho Chi Minh City, Vietnam
Email: [email protected]

We strive to make our returns and refunds process as seamless as possible. Thank you for shopping with TheBlueLightDefenders.com, and we appreciate your trust in our products!